#1. General Provisions
1.1. These Terms of Service ("Terms") set out the rules for using the MedsReminder mobile application (the "App", the "Service"), available on the Android platform.
1.2. The service provider is:
INITAR IT
ul. Mieczyslawa Karlowicza 13/5
40-145 Katowice, Poland
VAT ID (NIP): 6321967275
Contact: initar-it@outlook.com
1.3. The rules governing the processing of personal data in connection with using the App are set out in a separate Privacy Policy, which forms an integral supplement to these Terms.
1.4. Starting to use the App constitutes acceptance of these Terms. If you do not accept them, do not use the App.
#2. Definitions
- User — a natural person using the App who holds a Google account used for signing in.
- Consumer — a User who is a natural person entering into a legal transaction not directly connected with their business or professional activity.
- Sole trader with consumer rights (przedsiębiorca na prawach konsumenta) — a natural person entering into a contract directly connected with their business activity where the contract is not of a professional character for them (Art. 7aa of the Polish Consumer Rights Act, ustawa o prawach konsumenta). Provisions concerning Consumers apply to such a person accordingly, to the extent provided by law.
- Account — the User's individual account in the App, created and linked to the User's Google account.
- Trial — a 14-day period from first sign-in during which the User has full access to the App's features free of charge.
- Subscription — paid, renewable access to the App's full functionality after the Trial ends, billed via Google Play.
- Digital content / Digital service — the App and the services provided through it, within the meaning of the Polish Consumer Rights Act.
#3. Service Description and Medical Disclaimers
3.1. MedsReminder is an application that helps manage medication intake — it lets you record a list of medications, set a schedule and reminders, mark doses as taken, and review your history.
3.2. MedsReminder is not a medical device within the meaning of applicable law (including EU Regulation 2017/745 on medical devices) and is not subject to registration or certification as such.
3.3. The App does not replace medical, pharmaceutical, or any other clinical advice. Information about dosage, schedule, and how medications should be taken is entered by the User based on the instructions of their doctor or pharmacist. The App merely reminds you of the schedule you entered — it does not verify its medical correctness, does not check drug interactions, does not warn about overdosing, and does not assess whether a therapy is appropriate.
3.4. ⚠️ The App is not intended for emergencies or life-threatening situations. MedsReminder is not an alarm system, does not monitor your health, and will not notify anyone if something happens to you. In a situation threatening life or health, call the emergency number 112 immediately (or 999 for an ambulance in Poland), or contact the nearest healthcare facility. Do not rely on the App in any situation requiring urgent medical intervention.
3.5. Reminders are not guaranteed. The service provider is not liable for health consequences arising from:
- medication or dosage data entered incorrectly by the User,
- failure to take a medication despite receiving a reminder,
- delay, non-delivery, or silencing of a notification for reasons attributable to the device or operating system — see Section 13.
3.6. For any questions about dosage, drug interactions, or health concerns, the User should always consult a doctor or pharmacist.
#4. Conditions of Use
4.1. Using the App requires: an Android device meeting the minimum technical requirements, an active Google account, and an internet connection (for sign-in and data sync; core reminder functions also work offline).
4.2. The App may be used by persons who are at least 16 years old. Persons under 16 may use the App only through an account created and managed by a parent or legal guardian, who accepts these Terms on their behalf and is responsible for the use of the Service.
4.3. Entering into a paid Subscription contract requires full legal capacity. A person with limited legal capacity may enter into such a contract only with the consent of their legal representative.
4.4. The service provider does not verify the User's age by technical means and relies on the declaration made by accepting these Terms.
4.5. The User undertakes to use the App for its intended purpose and to provide truthful information.
4.6. The User is responsible for securing access to the Google account used for signing in and to the device on which the App is installed.
#5. Licence to Use the App
5.1. Upon installing the App, the service provider grants the User a non-exclusive, non-transferable, non-assignable licence without the right to sublicense, limited territorially to the countries where the App is available, to use the App solely for personal, non-commercial purposes, on devices owned or controlled by the User.
5.2. The licence is granted for the term of the contract and expires automatically upon its termination, deletion of the Account, or breach of these Terms.
5.3. Under the licence, the User may not:
- reproduce, distribute, rent, lease, lend, resell, or otherwise make the App available to third parties,
- use the App for commercial purposes, including providing services to third parties by means of it,
- decompile, disassemble, or otherwise reverse-engineer the App, except where permitted by mandatory law (in particular Art. 75 of the Polish Copyright Act, ustawa o prawie autorskim i prawach pokrewnych),
- modify the App or create derivative works based on it,
- remove or alter copyright notices, trademarks, or other identifying marks,
- circumvent technical protection measures, including mechanisms verifying the Trial and Subscription.
5.4. Breach of this Section results in automatic expiry of the licence, without prejudice to the service provider's other remedies.
#6. Intellectual Property
6.1. All intellectual property rights in the App — including its source code, interface, graphics, icons, content, name, and trademarks — belong to the service provider or its licensors and are protected by copyright and industrial property law.
6.2. These Terms transfer no intellectual property rights to the User — the User receives only the licence described in Section 5.
6.3. Data entered by the User (medication list, schedule, intake history) remains the User's data. The service provider processes it solely to deliver the Service, on the terms set out in the Privacy Policy, and acquires no rights to it beyond what is necessary to deliver the Service. In particular, the service provider does not exploit this data commercially and does not share it with third parties — consistent with the commitment made in the Privacy Policy.
#7. Prohibited Uses
7.1. Using the App in a manner contrary to law, good practice, or infringing third-party rights is prohibited.
7.2. In particular, the User undertakes not to:
- take actions disrupting the operation of the App or the service provider's infrastructure, including attempts to overload the servers,
- gain or attempt to gain unauthorized access to the App, servers, other Users' accounts, or other people's data,
- use the App by means of automated tools (bots, scripts, crawlers) beyond normal use,
- impersonate another person or provide false information,
- create multiple Accounts in order to obtain multiple Trials or circumvent any restrictions,
- introduce unlawful content, malware, or code capable of damaging the Service or other people's devices,
- use the App to collect data about other people without their consent.
7.3. The service provider is not responsible for the App's security on devices with unlocked administrator access (rooted) or with modified system software.
#8. Trial and Subscription
8.1. After first signing in, the User receives a 14-day Trial with full access to the App's features, with no payment details required. The Trial does not convert automatically into a paid Subscription — after it ends, continued use of paid features requires the User to deliberately purchase a Subscription.
8.2. After the Trial ends, continued use of the App's full functionality requires purchasing a Subscription, billed and managed via Google Play in accordance with the Google Play terms. Subscription sales have not launched yet. Pricing, billing periods (monthly / annual), and the renewal and cancellation rules will be published in these Terms before sales launch. Until then the App is made available solely within the Trial, and the service provider charges no fees.
8.3. One User (one Google account) is entitled to one Trial. The service provider applies technical measures to prevent repeated use of the Trial via new accounts — see the Privacy Policy, Section 8.
8.4. Payments and Google Play. All payments are processed exclusively via Google Play and are subject to the Google Play Terms of Service, which take precedence over these Terms with respect to billing, refunds, and Subscription management. The service provider neither receives nor stores the User's payment card details.
8.5. Managing the Subscription — including cancelling automatic renewal — is done through the User's Google Play account settings (Google Play → Profile → Payments & subscriptions → Subscriptions). Cancellation takes effect at the end of the current billing period.
8.6. The service provider may change Subscription pricing. Users with an active Subscription will be notified of any price change at least 30 days in advance, together with information about the option to cancel before the change takes effect. The new price does not apply without the User's consent expressed in the manner required by Google Play.
8.7. Failure to pay (e.g. due to an expired card) may result in suspension of access to paid features after prior notice, on the terms set by Google Play. The User's data is not deleted as a result.
#9. Right of Withdrawal
9.1. A User who is a Consumer (or a sole trader with consumer rights) has the right to withdraw from a distance contract within 14 days of concluding it, without giving a reason and without incurring costs (Art. 27 of the Polish Consumer Rights Act).
9.2. The Trial is free of charge, so using it creates no payment obligation. The right of withdrawal is therefore practically relevant primarily to a paid Subscription.
9.3. Loss of the right of withdrawal. Under Art. 38(13) of the Polish Consumer Rights Act, the right of withdrawal does not apply to a contract for the supply of digital content not delivered on a tangible medium, for which the Consumer is obliged to pay a price, if all of the following conditions are met:
- the service provider began performance with the Consumer's explicit and prior consent,
- the Consumer was informed before performance began that they would lose the right of withdrawal once performance was complete, and acknowledged this,
- the service provider gave the Consumer confirmation of the contract.
When you purchase a Subscription, the App will ask you to give such consent. If you do not give it, access to paid features will begin only after the 14-day withdrawal period has elapsed — you will then retain the full right of withdrawal during that period.
9.4. A withdrawal statement may be made in any form, in particular by sending a message to the address given in Section 1.2. You may use the statutory model withdrawal form, but you are not required to.
9.5. Refunds for payments made via Google Play are handled in accordance with Google Play's rules. If a refund is not processed that way and the right of withdrawal applies, the service provider will refund the payment directly, without undue delay and no later than 14 days from receiving the withdrawal statement.
#10. Conformity of Digital Content with the Contract
10.1. The service provider is liable to the Consumer for the App's conformity with the contract on the terms set out in Chapter 5b of the Polish Consumer Rights Act (Art. 43h–43q).
10.2. The App conforms with the contract if, in particular, its description, type, functionality, compatibility, availability of technical support and updates match the contract, and if it is fit for the purpose for which it is ordinarily used.
10.3. Updates. The service provider undertakes to inform the User about updates necessary to keep the App in conformity with the contract and to supply them for the duration of the contract. If the User fails to install a supplied update within a reasonable time, the service provider is released from liability for non-conformity resulting solely from that failure — provided the User was informed about the update and the consequences of not installing it.
10.4. If the App does not conform with the contract, the Consumer may request that it be brought into conformity. If this is impossible or would require excessive cost, and in other cases specified by the Act, the Consumer may declare a price reduction or withdrawal from the contract. Withdrawal is not available if the non-conformity is immaterial.
10.5. Claims for non-conformity are made through the complaints procedure described in Section 12.
#11. User Data and Account
11.1. The rules for processing personal data, including health data entered by the User, are set out in the Privacy Policy.
11.2. The User may delete their account at any time directly in the App (Settings → Delete account). Account deletion is irreversible and permanently removes the medication list and the entire intake history. The precise scope of deleted and retained data is described in the Privacy Policy, Section 8.
11.3. The User may export their data directly from the App and may, independently of that, request a copy of their data from the service provider's contact address.
11.4. Deleting the Account does not release the User from the obligation to pay amounts due before deletion, nor does it automatically cancel a Subscription in Google Play — the Subscription must be cancelled separately, as described in Section 8.5.
#12. Complaints and Out-of-Court Dispute Resolution
12.1. Complaints about the App's operation, including non-conformity of digital content with the contract, may be submitted to: initar-it@outlook.com.
12.2. A complaint should include: identification of the User (the email address linked to the Account), a description of the problem and the date it occurred, the device model and Android version, and the expected resolution. Missing any of these does not justify refusing to consider the complaint — it may only extend handling time by the period needed to obtain the missing information.
12.3. The service provider considers complaints within 14 days of receipt and informs the User of the outcome at the email address the complaint was sent from. Failure to respond within that period means the complaint is deemed accepted.
12.4. Complaints concerning payments (charges, refunds, Subscription renewals) are handled by Google Play as the entity processing the billing — they should be directed to Google using the procedure available in the Google Play store. The service provider will assist where possible but has no technical means of independently refunding a payment processed by Google.
12.5. Out-of-court complaint and redress mechanisms. A Consumer may in particular use:
- mediation conducted by the regional Trade Inspection authorities (wojewódzkie inspektoraty Inspekcji Handlowej),
- the permanent consumer arbitration courts operating at those authorities,
- free assistance from a district (municipal) consumer ombudsman (rzecznik konsumentów) or a consumer protection organisation,
- information and guidance available from the Polish Office of Competition and Consumer Protection (UOKiK,
uokik.gov.pl).
Use of these mechanisms is voluntary and requires both parties' agreement.
12.6. The European ODR platform is no longer available. Regulation (EU) 2024/3228 of 19 December 2024 repealed Regulation (EU) No 524/2013 with effect from 20 July 2025, discontinuing the European online dispute resolution platform. The obligation to provide a link to that platform lapsed with the repeal — which is why these Terms deliberately omit it. Consumers retain access to the national mechanisms listed in Section 12.5.
#13. Liability
13.1. The service provider makes every effort to keep the App working correctly and continuously, but does not guarantee uninterrupted, error-free operation and reserves the right to technical downtime, in particular for server updates and maintenance.
13.2. Notification delivery is not guaranteed. Reminders are generated locally on the User's device, and whether they appear depends on factors outside the service provider's control, in particular:
- notifications being disabled for the App, or "Do Not Disturb" mode,
- aggressive power management applied by device manufacturers — in particular Xiaomi (MIUI), Huawei (EMUI), Samsung, OPPO, realme, vivo, and OnePlus — which may put background apps to sleep and block alarms,
- failure to grant, or revocation of, permissions for notifications, exact alarms, or battery optimization exemption,
- the device being switched off, the battery running out, or hardware or system failure,
- the User force-stopping or uninstalling the App,
- changes to the operating system introduced by the device manufacturer.
The App provides a permissions screen to help configure the device so that reminders work as reliably as possible. The User acknowledges that they should not rely on the App alone for medications critical to their health or life.
13.3. The service provider is not liable for consequences arising from the User losing access to their Google account, as it is the only sign-in method for the App.
13.4. The service provider is not responsible for the operation of third-party services used by the App (Google Sign-In, Google Play, Google Maps, the server infrastructure provider), nor for content available via external links.
13.5. The service provider's liability towards Consumers and sole traders with consumer rights is neither excluded nor limited to the extent that doing so would conflict with mandatory law. In particular, we do not exclude liability for damage caused intentionally or for personal injury.
13.6. Towards Users who are neither Consumers nor sole traders with consumer rights, the service provider's liability is limited to the fees paid by the User in the 12 months preceding the event and does not cover lost profits.
#14. Termination and Account Suspension
14.1. The contract is concluded for an indefinite period. The User may terminate it at any time, without giving a reason, by deleting the Account in the App or uninstalling the App and cancelling the Subscription.
14.2. The service provider may terminate the contract with 14 days' notice, in particular if it discontinues the Service. In that case the User is entitled to a proportional refund of the fee for the unused Subscription period and to export their data before termination takes effect.
14.3. The service provider may suspend or block an Account with immediate effect only in the event of a material breach of these Terms, in particular a breach of Sections 5 or 7, or action harming other Users or the service provider's infrastructure.
14.4. Before blocking an Account, the service provider will — unless this would conflict with protecting other Users or with legal requirements — call on the User to cease the breach, setting an appropriate deadline. The User has the right to appeal a decision to block an Account through the complaints procedure described in Section 12.
14.5. Termination does not deprive the User of the right to request a copy of their data or its deletion, on the terms set out in the Privacy Policy.
14.6. Upon termination, the licence described in Section 5 expires and the User should stop using the App and uninstall it.
#15. Changes to These Terms
15.1. The service provider may amend these Terms for valid reasons, in particular: changes in law, changes to the scope or manner of providing the Service, introduction of new functionality, technological changes, or security considerations.
15.2. Users will be notified of material changes at least 14 days in advance — in the App and, where possible, also at the email address linked to the Account.
15.3. A User who does not accept the changes may terminate the contract with immediate effect and at no cost before the changes take effect. Where a Subscription is active, they are entitled to a proportional refund for the unused period.
15.4. Continued use of the App after the changes take effect constitutes acceptance. Changes do not affect rights acquired before they take effect.
#16. Force Majeure
16.1. Neither party is liable for failure to perform or improper performance of its obligations caused by force majeure, meaning external events that could not have been foreseen or prevented — in particular natural disasters, acts of war, acts of public authority, widespread telecommunications or power failures, and large-scale infrastructure provider outages.
16.2. The above does not limit the Consumer's rights under mandatory law, including the right to a price reduction or withdrawal from the contract in the event of prolonged unavailability of the Service.
#17. Final Provisions
17.1. Matters not covered by these Terms are governed by Polish law, in particular the Civil Code (Kodeks cywilny), the Consumer Rights Act, and the Act on Providing Services by Electronic Means (ustawa o świadczeniu usług drogą elektroniczną). The choice of Polish law does not deprive a Consumer of the protection afforded by mandatory provisions of the law of their country of habitual residence.
17.2. Jurisdiction. Disputes with Users who are Consumers are resolved by the court having jurisdiction under general rules (essentially, the court of the Consumer's place of residence). Disputes with Users who are neither Consumers nor sole traders with consumer rights are resolved by the court having jurisdiction over the service provider's registered seat.
17.3. Severability. If any provision of these Terms proves invalid or ineffective, the remaining provisions remain in force. An invalid provision is replaced by one closest to its economic purpose.
17.4. Assignment. The service provider may transfer its rights and obligations under these Terms to a third party, in particular in connection with the sale of the business or an organised part of it. The User will be notified 14 days in advance and may terminate the contract with immediate effect if they do not accept the change. The User may not transfer their rights and obligations without the service provider's consent.
17.5. Entire agreement. These Terms together with the Privacy Policy constitute the entire agreement between the User and the service provider regarding use of the App. In the event of a discrepancy between these Terms and marketing materials, these Terms prevail — subject to the rule that the service provider's public statements about the Service's characteristics bind it towards Consumers in accordance with the law.
17.6. Survival. Termination of the contract does not extinguish Sections 6 (intellectual property), 13 (liability), 17.1–17.2 (governing law and jurisdiction), and any provisions that by their nature should survive termination.
17.7. Controlling version. These Terms were prepared in Polish and English. In case of discrepancy, the Polish version prevails, unless mandatory provisions of the law applicable to the User require otherwise.
17.8. Contact: initar-it@outlook.com